Quality service is memorable and resonates with customers. A positive exchange can be the difference between a customer returning time and time again or spreading criticism across their networks, affecting the perception of your brand. There’s no doubt, customer service is important, and while bad service should be avoided, there is significant opportunity and motivation in developing a 5-star customer experience. Enrolling your employees in a customer service course is a pathway to developing brand loyalty in your customers, ensuring they remain regular patrons of your service.
Customer service courses for your team
Your employees may already have some skills and knowledge in customer engagement, but those areas may need further improvement. That’s where a Certificate IV in Customer Engagement could be helpful. It’s a qualification that can improve their interpersonal and communication skills when dealing with complex interactions with customers.
Encouraging your team to enrol in a customer service course is a great way to show that you care about their career development and long-term success. It can motivate your staff and communicate the leadership potential you see in them. In return, you’ll have a more skilled team who are driven to maximise their performance.
How it affects your team
The right customer service course will help your team leaders to become better equipped at handling complex customer requests and can give them confidence and skills when dealing with complaints, especially from irate customers. Moreover, it could make them a better coach to new members of the team. The Certificate IV in Customer Engagement also offers lateral skills in administration, this broadens their utility and increases their value to your organisation.
The course can improve their experience and knowledge in coordinating customer service strategies and implementing WHS policies and procedures. It may also enhance their ability to develop individuals and teams and show the best kind of leadership in the workplace. Should any of your employees wish to get promoted, they may have a better opportunity at becoming an Analyst, Contact Centre Team Leader, Complex Enquiry Customer Service Operator, or a Quality Assurance Coordinator.
About the Author:
Warren Rowe has a dedicated team of ex-military personnel who are committed to obtaining qualifications for current and former defence personnel. 3CIR acknowledges that Military service is difficult, demanding and dangerous. But, returning to civilian life poses trials and challenges of a different kind for these men and women. During the early stages of their careers or towards retirement, they would have developed skills in many areas. They can be skilled in Leadership, Security, Risk Management, Work Health and Safety, Frontline Management, Community Service, Emergency Management, Training, First Response, Systems Technology, Logistics, and Trades.